Terms of Service

Agreement

By accessing or using Gledli's website or services, you agree to these Terms of Service ("Terms"). If you do not agree to these Terms, please do not access or use our website or services.

Services

Gledli provides tools that help businesses respond to enquiries, qualify leads, manage business configuration, use playbooks, send notifications, and support customer communication across connected channels. Features may vary depending on your plan, configuration, and the integrations you choose to enable.

Accounts and access

If you create an account or access Gledli on behalf of a business, you are responsible for:

• Keeping your account information accurate and up to date
• Maintaining the confidentiality and security of your login credentials
• Ensuring that only authorised users access your account

You are responsible for activity that occurs under your account, except where caused by our failure to maintain reasonable security measures.

Customer responsibilities

Businesses using Gledli are responsible for:

• The accuracy of their business settings, services, playbooks and availability
• Ensuring they have permission to contact and respond to their own customers
• Complying with applicable privacy, marketing, communications and industry laws
• Reviewing how automated or AI-assisted responses are configured

AI-assisted responses

Gledli may generate or assist with responses based on your configured business settings, playbooks and customer enquiries. You should treat AI-assisted output as a tool to support your business, not as a substitute for your own judgement.

• AI-assisted responses are generated using your configured playbooks, business settings and customer enquiries. Businesses remain responsible for reviewing their configuration and determining whether generated responses are appropriate for their customers and services
• Gledli should not be used for emergency services, medical, legal, financial or other high-risk advice unless explicitly supported by a written agreement with us

Third-party integrations

Gledli may connect with third-party services to deliver core functionality. Examples include Google, Twilio, Resend, OpenAI, hosting providers and database providers. Where you choose to connect these services, relevant data may be processed as needed to provide the features you enable.

You are responsible for complying with the terms, policies and requirements of any third-party services you connect to Gledli. We are not responsible for third-party services or their availability, except as required by applicable law.

Google integrations

You may choose to connect Google services such as Gmail or Google Calendar to Gledli. If you do so:

• Gmail may be used to read, send or manage customer enquiry emails on behalf of the authorised business
• Google Calendar may be used to check availability and support appointment scheduling
• You can revoke Google access through your Google Account permissions or where provided inside Gledli
• Use of Google integrations is also subject to Google's own terms and policies

Acceptable use

You must not:

• Misuse the service or use it for unlawful purposes
• Attempt unauthorised access to Gledli or related systems
• Interfere with platform security or reliability
• Use Gledli to send spam, abusive, misleading or unlawful communications
• Upload or transmit harmful code, malware or similar material
• Use the service in a way that violates applicable law or the rights of others

Availability and changes

We may update, improve, suspend or discontinue features of Gledli from time to time. The service may occasionally be unavailable due to maintenance, third-party outages or technical issues. We will use reasonable efforts to maintain reliable service, but we do not guarantee uninterrupted availability.

Fees and billing

Some features may be free, trial-based or paid. Where paid plans apply, billing terms, renewal terms and cancellation terms will be presented before purchase or subscription, as applicable. Unless otherwise stated at the time of purchase, fees are non-refundable except where required by applicable law.

Intellectual property

Gledli owns the platform, software, branding and related materials, excluding your customer data and content you or your business provide through the service. These Terms do not grant you ownership of Gledli's intellectual property. You may not copy, modify, reverse engineer or create derivative works of our platform except as permitted by law or with our prior written consent.

Data and privacy

Our collection, use and sharing of personal information is described in our Privacy Policy. By using Gledli, you acknowledge that you have read and understand how we handle data as described in that policy.

Limitation of liability

To the fullest extent permitted by law, Gledli is not liable for indirect, incidental, consequential or loss-of-profit damages arising from your use of, or inability to use, the service. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Termination

We may suspend or terminate your access to Gledli if you misuse the service, breach these Terms, create risk to us or others, or violate applicable law. You may stop using the service at any time. Where reasonably practicable, we may provide notice before suspension or termination, but we are not required to do so in every case.

Changes to these Terms

We may update these Terms from time to time to reflect changes to our services, integrations or legal requirements. The updated version will be published on this page with a revised "Last updated" date. Continued use of Gledli after changes take effect means you accept the updated Terms.

Governing law

These Terms are governed by the laws of England and Wales, unless otherwise required by applicable law.

Contact

If you have questions about these Terms, please contact us:

Email: will@gledli.com