Privacy Policy

Overview

Gledli ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and the rights you have in relation to your data when you visit our website, contact us, or use our services.

Information we collect

Depending on how you interact with Gledli, we may collect the following types of information:

• Name
• Business name
• Email address
• Phone number
• Contact form submissions
• Account information
• Business configuration data
• Customer enquiry content
• Conversation data from connected messaging channels
• AI-generated qualification data
• Availability and scheduling configuration
• Usage, diagnostic and security logs

How we use information

We use the information we collect to operate Gledli and support the businesses that use it. This may include:

• Providing and operating the service
• Responding to enquiries and support requests
• Qualifying customer enquiries
• Generating and managing AI-assisted responses
• Sending notifications to business owners or authorised users
• Managing business settings, playbooks and availability
• Improving reliability, safety and product quality
• Protecting the platform from misuse or unauthorised access

Connected services and integrations

Gledli may integrate with third-party services to deliver core functionality. Where you choose to connect these services, relevant data may be processed as needed to provide the features you enable. Examples include:

• Google services, including Gmail and Google Calendar, when authorised by you
• Twilio for SMS, WhatsApp and phone-related functionality
• Resend for email delivery
• AI service providers used to power message understanding and response generation
• Hosting, infrastructure and technology service providers that help operate Gledli

These providers process data on our behalf or at your direction, subject to their own terms and privacy practices, and only to the extent required for the connected functionality.

Google user data

Gledli only accesses Google account data when you explicitly connect a Google account and grant the requested permissions.

• Gmail data may be used to read, send, and manage customer enquiry emails on behalf of the authorised business.
• Google Calendar data may be used to check availability and support appointment scheduling.
• Google user data is accessed and processed only to provide the functionality explicitly requested by the authorised user, such as managing customer enquiry emails through Gmail or checking availability through Google Calendar.
• Gledli does not sell Google user data.
• Gledli does not use Google user data for advertising.
• You may disconnect access where the product provides that option, or by revoking Gledli's access from your Google Account permissions.

Google API Limited Use

Gledli's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google Workspace API data is not used to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models.

Data sharing

We do not sell personal information. We may share data with trusted service providers only where needed to operate the platform, provide integrations, deliver messages, host infrastructure, maintain security, or comply with legal obligations. These providers are expected to handle data appropriately and in line with applicable requirements.

Data retention

We retain information only for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, maintain security, and improve reliability. Retention periods may vary depending on the type of data and how it is used. Where applicable, you may request deletion of your personal information.

Security

We apply reasonable technical and organisational safeguards designed to protect information handled through Gledli. These measures may include HTTPS encryption, authentication, access controls, and secure handling of secrets and service credentials. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Customer responsibilities

Businesses using Gledli are responsible for ensuring they have the necessary permissions, notices, and legal bases to collect, process, and respond to their own customers' enquiries through the platform. This includes compliance with applicable privacy, marketing, and communications laws in the jurisdictions where they operate.

Cookies

Gledli may use cookies or similar technologies to maintain user sessions, improve security, and enhance the functionality of the website. Where required by applicable law, we will request consent before using non-essential cookies.

Your rights

Depending on your location and applicable law, you may have rights in relation to your personal information, which may include:

• Requesting access to your personal information
• Requesting correction of inaccurate information
• Requesting deletion of your personal information
• Objecting to or requesting restriction of certain processing
• Withdrawing consent where processing is based on consent

To exercise these rights, please contact us using the details below. We will respond in accordance with applicable legal requirements.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal obligations. The updated version will be published on this page with a revised "Last updated" date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: will@gledli.com